0,00 €
Zum Warenkorb
  • Quintessence Publishing United Kingdom
Filter
Raj Rattan

Quality Matters

From Clinical Care to Customer Service

Series: QuintEssentials of Dental Practice, Volume 31
1st Edition 2007
Book
Hardcover, 182 pages, 71 illus
Language: English
Categories: Interdisciplinary, Practice Management, Science and Research, General Dentistry

Stock No.: 5821
ISBN 978-1-85097-100-9
QP United Kingdom

£15.00 £2.00
1

In the UK, books are zero-rated for VAT, so there is no VAT included in, or deducted from, the price you will be charged. Our multimedia products are however inclusive of VAT. Prices for products in this shop do not include postage and packaging - a shipping fee will be added. Product specifications may change without prior notice. Please read our General Terms and Conditions and take notice of our Privacy Policy.


This title is also available as eBook. Please check your favorite online eBook outlet on your device (Apple iBooks, Amazon Kindle, Tolino, and many more).

Apple iBooks (USA) Apple Book Amazon Kindle (USA) Amazon Kindle Google Play Lehmanns Media Thalia
This unique book considers the concept of quality as it relates to the provision of dental care. For the author's purposes, quality is defined in relation to the process of care, the service given, the people delivering the care, and the environment in which the care is provided. In each of these various facets of dental care, the author considers the process of measuring, assessing, improving, and monitoring quality and its impact on the way we work and live.

Contents
Chapter 01. Introduction
Chapter 02. The meaning of quality
Chapter 03. Quality Concepts
Chapter 04. The challenge of measurement
Chapter 05. Continuous Quality Improvement
Chapter 06. Clinical Audit
Chapter 07. Clinical Governance
Chapter 08. Evidence-based dentistry
Chapter 09. Service Quality
Chapter 10. Business Implications
Preview Description File type Download
Cover, Rattan: Quality Matters

Our recommendations

  
Primitivo Roig

Slow and Grow

1st Edition 2020
Book
Two-volume book, hardcover, 21,7 x 29 cm, slip case, 768 pages, 200 illus
Language: English
Categories: Interdisciplinary, Practice Management, General Dentistry

Stock No.: 7661
ISBN 978-84-89873-84-1
QP Spain

Michael Okuji (Editor)

Dental Practice

Get in the Game

1st Edition 2010
Book
Softcover, 240 pages, 5 illus
Language: English
Category: Practice Management

Stock No.: 7116
ISBN 978-0-86715-492-4
QP USA

Raj Rattan / George Manolescue

The Business of Dentistry

Series: QuintEssentials of Dental Practice, Volume 08
1st Edition 2003
Book
Hardcover, 160 pages, 45 illus
Language: English
Category: Practice Management

Stock No.: 5141
ISBN 978-1-85097-058-3
QP United Kingdom